Helpful info which hopefully answers all your questions
Fequently Asked Questions
Can I ring you and order?
For accuracy and security reasons we do not generally accept orders over the phone. Please make your order through our website.
Can you deliver dangerous goods?
Yes, everything you see on our website can be shipped to your address. Please allow a few extra days for dangerous goods delivery, as the courier companies have only set days per week to deliver these.
When will i get my stuff
We endeavor to pack and send within 24 - 48 hours of receiving an order*
Please note, we generally pack and send Tuesdays - Fridays most of the year (Mondays too in December)
Expected delivery times:
- North Island – 2-3 business days).
- South Island – Overnight.
- Rural Delivery/ dangerous goods – Expect additional 3-4 days delivery.
*Some exceptions may apply such as bulky shipments or out of stock items.
Can I track my order
You will receive a fulfilment email as soon as your order is packed and ready for the courier. In this email you will receive a courier tracking number. Please refer to these tracking details to see the progress of your order
How much is shaping
Shipping is calculated during the check out phase based on the size of the items in your cart. Shipping is from $9 nation wide.
Shipping will have a final calculation before goods are sent. Any overcharge of shipping will be refunded back onto your card.
Do you send overseas
Yes, we send standard airfreight world wide and have tracked courier options to Australia. Shipping overseas is via NZ Post.
Online shipping rates are for items 2kg and under. Please contact for other options including surfboard rates
We don’t send dangerous goods overseas
Do you have stock?
Where possible, our website reflects our current stock levels. In circumstances where our stock levels are out of sync, and your order can't be processed we will contact you offering a timeline for restock and send, alternate product options or an immediate refund for the products that cannot be supplied.